Redesign of Watsons’ existing in-store self-service kiosk system to improve usability, accessibility, and brand alignment across retail touchpoints. The project focused on simplifying complex interaction flows and creating a more intuitive, customer-friendly interface while maintaining operational efficiency in a high-traffic retail environment.

The kiosk UI was redesigned to better reflect Watsons’ branding guidelines, ensuring visual consistency with other digital and in-store experiences. Special attention was given to readability, touch-friendly interactions, and error prevention to support a wide range of users, including first-time and elderly customers.

In parallel, an internal admin dashboard was designed to provide store-level insights through a Store Usage & Hit Rate Overview system. The dashboard enabled headquarters and store managers to monitor kiosk usage frequency, interaction patterns, and performance trends, supporting data-driven optimization of in-store digital services.